Microsoft Outlook 2016 – Microsoft Office Specialist – Core


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Microsoft® Office Specialist 2016 Series


Outlook 2016

Certification Guide

Courseware 3262      Exam 77-731        ISBN 978-1-55332-477-5

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Microsoft® Office Specialist 2016 Series


Outlook 2016

Certification Guide

Courseware 3262      Exam 77-731        ISBN 978-1-55332-477-5

Course Description

This Microsoft Outlook 2016 Certification Guide teaches the information worker how to use the various elements such as Mail, Calendar and Contacts to coordinate communication and collaboration with others. The user will acquire fundamental concepts and skills, building on this foundation as they increase their productivity in communication and sharing information with others.

Students who complete this course will have reviewed all of the exam objectives and be prepared to take the Microsoft Office Specialist Outlook 2016 Exam #77-731. Successful completion of the certification exam provides a competitive advantage by validating the knowledge and skill sets for individuals who may be seeking employment or advancement in their careers.

Course Prerequisites

Suggested Course Length: 15-20 Hours

This course is designed for students who are familiar with personal computers, using a keyboard and using a mouse. The course assumes that students have completed the Microsoft Windows course or have equivalent Microsoft Windows knowledge and experience.

  • start and run Windows
  • use the taskbar
  • use the Start button
  • use the Help feature
  • use Minimize, Restore Down/Maximize, or Close
  • use the left and right mouse buttons appropriately
  • understand file management techniques
  • navigate between files, folders, or drives

Microsoft Outlook 2016                                                                                                          Outline

About This Courseware

  • Course Description Course Series
  • Course Design Course Objectives
  • Conventions and Graphics Using the PST File in Outlook

Lesson 1: Getting Started with Email

Lesson Objectives

  • What Is Microsoft Outlook Looking At the Screen
  • Using the Quick Access Toolbar Using the Ribbon
  • Using the Navigation Pane Customizing Mail Customizing the View
  • Creating a New Message Addressing a New Message Entering and Formatting Message
  • Text
  • Inserting Items in Messages Working with Attachments Using Message Options
  • Reading and Viewing Messages Checking For New Messages Saving Messages
  • Dealing with Attachments Replying
  • Forwarding a Message Marking Messages As Read or
  • Unread
  • Flagging Messages
  • Using the Reminders Window Printing Messages
  • Lesson Summary Review Questions

Lesson 2: Managing Email

  • Lesson Objectives Using Signatures
  • Applying Signatures Working with Conversations
  • Ignoring Conversations Cleaning Up Conversations
  • Organizing Messages Using Categories Sorting Messages Using Folders Moving Messages Deleting Messages Archiving Messages
  • Automating Message Tasks Using Quick Parts
  • Using Quick Steps
  • Managing Junk Email Marking Messages As Junk
  • Emptying the Junk Email Folder Lesson Summary
  • Review Questions

Lesson 3: Working with People

  • Lesson Objectives Working with Contacts
  • Managing Address Books Creating a New Contact Editing or Updating a Contact Sharing Contacts
  • Deleting a Contact Working with Contact Groups
  • Creating a New Contact Group Adding Notes for the Contact
  • Group
  • Using the Contact Group Printing Contacts
  • Lesson Summary Review Questions

Lesson 4: Using the Calendar

  • Lesson Objectives Scheduling Items Changing Views
  • Using the Date Navigator Creating an Appointment
  • Using the Calendar View
  • Using the Appointment Window Creating an Appointment from an
  • Email
  • Creating a Recurring Appointment
  • Scheduling Events
  • Sending Meeting Requests Scheduling a Meeting
  • Tracking Responses to Meeting Requests
  • Making Changes To Meetings Cancelling or Deleting a Meeting Using Meeting Notes
  • Customizing the Calendar Options Working with Other Calendars
  • Sharing Your Calendar By Email Publishing Your Calendar Understanding Calendar Groups
  • Printing the Calendar Lesson Summary Review Questions

Lesson 5: Using Tasks and Notes

  • Lesson Objectives Working with Tasks
  • Creating Tasks
  • Creating a Recurring Task
  • Tracking the Status of a Task Marking a Task Complete Changing the Task Status Assigning a Task
  • Updating Tasks and Sending Status Reports
  • Customizing Tasks Printing Tasks Using Notes
  • Changing the View Sorting Notes Deleting a Note Attaching Notes Printing Notes
  • Lesson Summary Review Questions

Lesson 6: Organizing Information

  • Lesson Objectives Using Search Folders
  • Creating a Search Folder Using the Search Feature Using Rules Creating Rules
  • Modifying Rules Sending Automatic Replies Working with Data Files
  • Setting Up a Mail Account Adding a PST Data Files Managing Multiple Accounts Exporting to a Data File
  • Delegating Access Lesson Summary Review Questions


  • Appendix A: Courseware Mapping
  • Appendix B: Glossary of Terms Appendix
  • C: Index

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